WGI
  • Civil/Municipal Engineering - Information Technology
  • West Palm Beach, FL, USA
  • Full Time

WGI is a multidisciplinary consulting firm with thirteen offices nationwide specializing in engineering, surveying geospatial mapping, planning, land development environmental services, and parking consulting services. In 2017, WGI ranked #252 on the ENR's list of the Top 500 Design Firms.  We are seeking a Technical Support Specialist to be part of our team in our Corporate Headquarters in West Palm Beach.  In this position you will be responsible for supporting users locally and remotely with IT related issues. 

Day to Day Responsibilities Include:

  • Setup, installation, maintenance and troubleshooting of hardware, software, and network operations/infrastructure
  • Developing training materials and procedures
  • Instructing users on the proper use of the corporate network
  • Maintaining hardware/software inventory
  • Documenting policies and procedures
  • Hardware/software evaluations
  • Running backup and recovery jobs as required

Requirements:

  • Degree in Management Information Systems, Technical Certifications, and 2+ years related experience
  • Must be available to travel to multiple office locations
  • Build, configure, and troubleshoot PC's in a Windows network environment (Apple Mac experience in a Windows environment a plus)
  • Working knowledge of Windows Servers, Windows OS, and VMware
  • Install and support enterprise wide applications (e.g. Microsoft Office)
  • Install and configure new printers/copiers/plotters and other peripheral equipment
  • Work with management and end users to establish requirements for new systems or modifications
  • Knowledge of Cisco Call Manager and Cisco switches and routers a plus
  • Achieve IT system objectives by gathering applicable data, identifying and evaluating options, and recommending a course of action
  • Excellent oral and written communication skills
  • Team player who is self-motivated but can work independently as needed

If you have what it takes to join our growing organization and want to be part of our dedicated team please forward your resume which must include salary history and a cover letter outlining how your background and experience relate to the position.  In return, Wantman Group provides a competitive salary, excellent benefits and an outstanding work environment.  EOE

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